For support of the Agile•1 solution, we have a full staff of manager-level, decision-making capable employees who will act as an immediate resource for problems that arise.

Our in-house technical support staff, servicing the Agile•1 network, consists of approximately 40 staff members with expertise in all areas of MIS discipline, including hardware and network technicians, LAN/WAN engineers, application developers, system and functional analysts, project and implementation management, operation and helpdesk support, etc. Our support department is fully capable of responding to all system and network problems and restoring service to any party requiring help.

All of the maintenance for our solution's automated systems is performed on the weekends and during off-hours. We experience minimal downtime; the level for performance for keeping the system up and running is maintained at approximately 99% of scheduled operations time.

Managed Services Support

Agile•1 will provide support hours of operation during our client's normal business hours on-site or wherever else needed. The on-site support staff will also be available 24 hours a day, 7 days a week, through cell phones and pagers as a direct customer interface. As the severity of a technical problem escalates, the level of support personnel handling the situation rises to accommodate the severity of the problem, up to and including the president of Agile•1 as a support resource.